Salon Etiquette
Cancellation Policy
If If you are unable to attend your appointment, we kindly ask that you let us know 24hours prior to your scheduled booking. This courtesy enables us time to offer that time slot to another client. Appointments cancelled with less than 24 hours notice will be charged 50% of the full service.
No Show Policy:
No shows or cancelled appointments with less than 4 hours notice will be charged 100% of the full service.
Running Late:
It’s important that you notify us if you are running late. We will always do our best to accommodate you where possible, however running late may require us to reschedule you, which may incur our no-show fee.
Booking a Package
A 50% deposit is required when booking in for one of our salon packages, or for any bookings that are longer than 2 hours. If you need to reschedule this appointment prior to 24hours, the deposit will be placed as a credit on your account for when you return.
Consultations
It is important to us that we always offer the safest and most effective treatments for all of our clients. Given this we require you to have a consultation prior to any IPL/Laser treatments, Dermapen (dermal/micro needling) and any advanced skin peels.
Product Return Policy
Products must be returned, in original condition within 7 days of purchase. Receipt or confirmation of purchase must be proven.
Products cannot be opened, or used and must be sent back in its original packaging.
If the requested refund is due to a reaction or irritation, we will assess each case individually and ensure to follow the guidelines of our supply company. We would also request you visit us and document your skin reaction, to aid in the assessment process and your ongoing care.
We do advise that any products purchased, are ones that have been recommended by Hannah, our professional skin therapist. If you have concerns or questions about any products, please contact her directly. She can also provide a patch test, or in some cases a sample of the product for you to try prior to purchasing.
Products incorrectly dispatched or misinterpreted by Envision Beauty are returnable for full replacement, with no added freight costs.
Products incorrectly ordered by the customer, will also include handling and freight costs.
If you receive an item that has been damaged during transit, you must contact us within 48 hours of delivery.
Credit will not be applied until the products are returned and satisfactory requirements are met.
We will issue a credit note or an exchange of product, of the same or lesser value.
